Frame-Specific Warranty

WISH ONE frames are specifically guaranteed for 5 years against any manufacturing defects, under normal usage conditions for bicycles.

The following damages are excluded from this warranty:
• caused by impact or a fall,
• due to mishandling or overloading,
• due to obvious lack of maintenance or the use of inappropriate products for maintenance or cleaning,
• due to abusive use or use on unsuitable terrain,
• occurring following a repair that was not carried out in our workshops,
• appearance of rust, especially under varnished paint,
• resulting from a repair that was not carried out in our workshops,
• caused to the paint due to gravel projections, acidic sweating, prolonged exposure to a humid or salty environment,
• any parts mounted on the frame that were not provided or manufactured by WISH ONE, whether installed by WISH ONE or not,
• thread damage due to failure to comply with torque specifications or the use of inappropriate screws.

Our warranty obligation is expressly limited to the replacement or repair of the defective part or component. No compensation can be claimed in case of immobilization. However, WISH ONE undertakes to provide customers with a cost-effective solution if any of the above-mentioned damages occur.

WISH ONE frames are originally covered with a colored transparent varnish, and small rust spots may appear between the steel and the paint after a certain period of time, depending on the usage environment and the life cycle of the materials. These spots do not affect the integrity of the frame and cannot be considered as a warranty issue. If necessary, WISH ONE offers customers the possibility to repaint their frames to match or not at a preferential price.

The warranty is transferable to a third party provided that the new owner identifies themselves to WISH ONE within one month of acquiring the frame from the previous owner.

Any breach will result in the irrevocable termination of the frame warranty. In any case, WISH ONE cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the receiving country. WISH ONE’s liability is systematically limited to the value of the product in question, at its date of sale, without any possibility of recourse against the brand or the product manufacturer.